Answers questions
It knows your services, prices, opening hours, location and policies, so it answers common questions accurately and in your company's tone. When a guest from abroad writes, it replies in their language.
AI chatbot
An AI chatbot that answers your customers and books appointments while you work.
I set up an AI chatbot on your website, WhatsApp, Instagram and Messenger. It answers questions in seconds, books appointments straight into your calendar and sends you the enquiries it can't handle. Customers get an answer right away and book with you.
A customer who's waiting for a reply is messaging others too.
Tuesday, 10:47 pm. Someone asks if you have a free slot on Saturday. Reception is closed and you see the message at eight in the morning. By then that person has asked two other businesses the same question and booked with whoever replied first.
Daytime isn't much better. While you're with a client the phone rings and messages pile up, and you answer the same questions about prices, opening hours and parking ten times a day (just as patiently every time, at least on paper).
Reply speed shows up in your revenue. A study by MIT and InsideSales found that the odds of reaching a lead are 100 times higher when you respond within 5 minutes than after half an hour. An AI chatbot replies instantly, at 10:47 pm and on Sundays, so the booking stays with you.
Who an AI chatbot is for
- dental practices, clinics and physiotherapy
- hair and beauty salons
- holiday rentals, hotels and restaurants
- car services and trades that work by appointment
- real estate agencies and any business that gets the same questions over and over
What the chatbot does
Four jobs an AI chatbot takes off your front desk.
It all happens in one conversation, on the channel your customer already uses.
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01 -
02 Books appointments
It checks the free slots in your calendar, offers them to the customer and books the one they pick. You see the new appointment in your calendar with the customer's name and number.
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03 Collects enquiries
When a customer asks for a quote or something that needs your judgement, the chatbot takes their name, number and what they need and emails it to you right away.
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04 Hands over to you
When a question needs a person or the chatbot doesn't know the answer, it tells the customer and passes the conversation to you or a team member. It doesn't make answers up.
What you get with an AI chatbot.
I set everything up, and you just check how it answers before it goes live.
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Website chat
A chat window in your brand colors on every page of your website, on mobile and desktop.
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WhatsApp, Instagram and Messenger
The same chatbot answers messages on all three channels, with the same knowledge and the same rules.
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Knowledge of your business
I add your services, prices, policies and common questions. When something changes, tell me and I update it the same day.
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Connected calendar
Appointments go straight into your calendar, only at times that are actually free.
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GDPR and clear labelling
The chatbot introduces itself as an AI assistant, and customer data is processed in line with GDPR.
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Monthly overview
See how many conversations there were, how many bookings and enquiries the chatbot logged and what customers ask most.
From the first call to a chatbot that works.
The first channel is usually live within two to three weeks.
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Conversation
On a free call we go through the questions you get, on which channels, and how you book appointments today.
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Knowledge and rules
I gather the details of your services and prices and we agree what the chatbot can do on its own and what it sends to you.
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Test
Before launch you try it on real questions from your customers and tell me what you want changed.
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Launch and refinement
I put it live on your website and messages, read the conversations in the first weeks and refine the answers.
I was sceptical at first, but after the first 90 days I noticed more enquiries and more calls. Since then it has only got better and I have more work than ever.
I had no idea about ranking on Google. I felt the difference in the second week, and now I am number one in my city.
For years I paid for ads and always worried whether there would be work next month. Since we reached the top of Google that worry is gone, customers come on their own.
I knew how much Google is worth for new clients, but I had neither the time nor the know-how. Matija did it all for me and the results show, I no longer rely only on referrals.
I can't believe how fast it went. In two months we jumped from 31st to 2nd place, the phone keeps ringing and I had to hire a new worker.
Questions before we start.
If your question is not here, ask me directly on a free call.
What is an AI chatbot?
An AI chatbot is a program that talks to customers in natural language on your website or in messages. It understands questions written in their own words and answers from your business information, so customers don't have to click through a menu of buttons.
Does the chatbot understand Croatian?
Yes. It answers in Croatian even when customers type without diacritics or in shorthand, and replies to guests from abroad in their own language.
What if the chatbot gives my customer a wrong answer?
It only answers from the information I set up and doesn't make up prices or policies. When it doesn't know, it tells the customer and passes the conversation to you. In the first weeks I read the conversations and fix every answer that isn't the way you want it.
Does the chatbot work on WhatsApp, Instagram and Messenger?
Yes. I connect it to your company's WhatsApp Business, Instagram and Facebook Messenger, and on your website it works as a chat window. It has the same knowledge on every channel.
How is an AI chatbot different from an AI agent?
An AI agent is a broader term for AI that carries out tasks on its own. A chatbot that books appointments into your calendar and sends you enquiries is already a small AI agent for your front desk. Bigger automations, such as quotes and documents, I handle through AI automation.
Do I need to set anything up?
No. I set everything up, from the knowledge to connecting channels and your calendar. From you I need access to the channels and half an hour to check the answers before launch.
How much does an AI chatbot cost?
The price depends on the number of channels and whether we connect your calendar. On a free call we look at what you need and you get a specific offer.
Related services
- AI automationAI assistants and automations that answer enquiries, write quotes and connect your tools.
- Website developmentFast, mobile friendly websites with copy that guides visitors to call or send an enquiry.
- Social media managementA content plan, graphics, short videos and captions, so your profile stays active every week without your time.
Show me which messages go unanswered today.
On a free 30 minute call we go through your channels and I show you how the chatbot would answer your customers' questions.
A few questions before your free strategy call
Step 1 of 8
One last step: pick a time.
The free strategy call takes 30 minutes. Choose a time that suits you in the calendar below.